- How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
- What is buyer protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
- Where have the stones been sourced from?
La Beauté sources the highest and most exclusive stones from New Zealand, Canada, Guyana, & Southern Europe on a exclusive 1-1 contract.
- What stones are available?
The luxury facial rollers come equipped with pure 100% certified obsidian, ruby, quartz, jadeite, crystal, opal, and amethyst.
- My Tracking Says “No Information Available At The Moment”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
- Will My Items Be Sent In One Package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. However, we will try our best to accommodate any requests you may have in terms of packaging.
If you have any other questions, please contact us at email@example.com and we will do our best to help you out.